1How to ask for deletion
- Send an emailWrite to the address below with the subject “Delete my data”.
- Include your detailsYour name, registered mobile number and plan ref (DAP-XXXXXXXX) if you have one.
- We confirm it's youWe send an OTP to, or call, that mobile. We will never ask for your Aadhaar or bank details.
- Deleted within 30 daysWe delete your data and write back to confirm when it's done.
Can't send an email? Ask the Aquanets staff member or dealer who helped you, and they will send the request for you.
info@aquanets.in2What gets deleted, what is kept
- Email, address and Aadhaar number
- Your referral link, code and wallet points
- Referral forms, photos and signatures
- Details of people you referred
- Login and OTP records
- Payment, invoice and refund records (tax and accounting)
- Autopay consent and mandate records (payment rules)
- Only the minimum linked to them — name, mobile and plan ref
Kept records are not used for anything else, and are deleted when the legal period ends. Copies in backups expire on our normal backup cycle.
3Have a running plan?
While a plan still has a balance due, we can't delete the details needed to run it. You can clear the balance or ask to cancel the plan first (see cancellation terms); we finish your request once the plan is closed.
After deletion you can sign up again with the same mobile number as a new customer.
4WhatsApp & Meta
We use Meta's WhatsApp Business Platform only to send your OTP on WhatsApp. We don't receive your Facebook login, Facebook or WhatsApp profile, contacts or chats.
Messages we sent also sit in your WhatsApp and with Meta. You can delete them in WhatsApp; Meta handles them under the WhatsApp Privacy Policy.
5Contact
Write to us about deletion or any question about your data. We reply within 30 days. See our Privacy Policy for more.
info@aquanets.in